Refund policy

Returns & refunds

Return and Refund Policy

We have a 30-day return policy. You have 30 days from the date of receipt to request a return.

Eligibility

To be eligible for a return your item must be:

  • In the same condition as received — unused and unconfigured
  • In its original packaging with all accessories included
  • Accompanied by your order number or proof of purchase

How to return

1

Contact us within 30 days

Email contact@asect.com.au with your order number and reason for return. Items sent back without first requesting a return will not be accepted.

2

Receive your Return Authorisation

If your return is approved we'll send you a Return Authorisation (RA) number. The return address will be confirmed at this stage.

3

Send your item

Pack the item securely in its original packaging and send it to the address provided. For faulty or DOA items we'll provide a prepaid shipping label at no cost to you.

4

Refund processed

Once we receive and inspect your return we'll notify you within 2 business days. Approved refunds are processed within 5 business days to your original payment method. Please allow additional time for your bank or card provider to post the refund.

Exchanges

We don't process direct exchanges. The fastest way to get a different item is to return the original (once approved) and place a new order separately.

Damages and incorrect items

Please inspect your order on arrival. If your item is damaged in transit, faulty or incorrect, contact us immediately at contact@asect.com.au. For Dead on Arrival (DOA) products please contact us within 7 days of receipt — see our Warranty Policy for full details.

Non-returnable items

  • Items that have been installed, configured or registered
  • Items returned without original packaging or missing accessories
  • Special-order or custom-configured products
  • Software licences and digital products

Return shipping costs

For change-of-mind returns, the customer is responsible for return shipping costs. For faulty or DOA products, ASECT covers return shipping — see our Warranty Policy.

Our returns policy is offered in addition to, and does not limit, your rights under the Australian Consumer Law (ACL). Under the ACL, products must be of acceptable quality, fit for purpose and match their description. If a product has a major failure you are entitled to choose a replacement or refund.

For more information visit accc.gov.au or contact us at contact@asect.com.au.